Reputable Source Guarantee
The B12 Ampoule that we provide is guaranteed to be from an accredited source.
Batch Date Guarantee
All kit components that we provide are guaranteed to be in date and traceable to their root sources through our group batch number.
We will send your testing kit out the same day as we receive your order if we receive by 3pm Mondays through to Fridays, excluding bank holidays.
Change of Mind Guarantee
Should you change your mind about this service before we dispatch your kit we can provide you with a full refund.
If we have dispatched your kit, you can return it to our returns address below within 30 days for a full refund if it is unused and undamaged. If it is incomplete, used or damaged in any way we may deduct a fee of £10. If you have chosen for us to dispatch your kit to you by express delivery, we will also deduct the charge for that.
If you wish to cancel your order after 30 days have passed from when the order is placed you can do so by returning it to our returns address below. We are unable to refund you unless the kit is returned in full.
Nurse Visit Money Back Guarantee
We will guarantee you your money back if the nurse does not manage to successfully administer the injection.
Nurse Home Visit Information - If an appointment has been booked and the nurse attends and you are unavailable for the appointment you booked, for any reason, we and subsequently you are still charged for this visit. In this situation, when another visit is requested, you will be liable to pay a reattendance charge of £56 to re-schedule an appointment.
Refund requests must be made by email to assistance@bluehorizonmedicals within the timeframes stated above together with a reason for the request. Unused kits should be sent to Blue Horizon Medicals, Tavyside Health Centre, Abbey Rise, Tavistock PL19 9FD.
If you upgraded your postal option, this will not be refunded.
Outbound Postage Times
We cannot guarantee that your post will get to you on time if you do not choose the next day guaranteed delivery service. First class post by Royal Mail aims for next day delivery but can sometimes be 2-3 days, or more.
If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read and confirm the declarations with the service purchase, and also read the terms and conditions during the checkout process. If you have any questions then please get in touch on 0207 125 0523 or email email@example.com with your question.