0207 125 0523CONTACT US

0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

Terms and Conditions

Terms and Conditions
At Blue Horizon Medicals we strive to deliver a top class B12 injection service 100% of the time – in order to facilitate this we work very hard to make your experience as good as we can make it, with you our client always remaining our top priority. We have made our terms and conditions as fair as we can, and they are outlined below.
If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read and confirm the declarations with the service purchase, and also read the terms and conditions during the checkout process. If you have any questions then please get in touch on 0207 125 0523 or email assistance@bluehorizonmedicals.co.uk with your question.
The service that we offer.
When you purchase a B12 Injection service from this website, what you are purchasing is our Doctor’s Private Request for a nurse to visit and administer a B12 Injection - as part of this service we also supply you with the necessary kit for your injection, as well as postage from us to yourself.
By placing an order on this website you are accepting what we can guarantee and also accept that we are unable to guarantee factors beyond our control.
Reputable Source Guarantee
The B12 Ampoule that we provide is guaranteed to be from an accredited source.
Batch Date Guarantee
All kit components that we provide are guaranteed to be in date and traceable to their root sources through our group batch number.
Despatch Guarantee
We will send your testing kit out the same day as we receive your order if we receive by 3pm Mondays through to Fridays, excluding bank holidays.
Change of Mind Guarantee
Should you change your mind about this service before we dispatch your kit we can provide you with a full refund.
Returns Guarantee
If we have dispatched your kit, you can return it to our returns address below within 30 days for a full refund if it is unused and undamaged. If it is incomplete, used or damaged in any way we may deduct a fee of £10. If you have chosen for us to dispatch your kit to you by express delivery, we will also deduct the charge for that.
If you wish to cancel your order after 30 days have passed from when the order is placed you can do so by returning it to our returns address below. We are unable to refund you unless the kit is returned in full.
Nurse Visit Money Back Guarantee
We will guarantee you your money back if the nurse does not manage to successfully administer the injection.
Nurse Home Visit Information - If an appointment has been booked and the nurse attends and you are unavailable for the appointment you booked, for any reason, we and subsequently you are still charged for this visit. In this situation, when another visit is requested, you will be liable to pay a reattendance charge of £56 to re-schedule an appointment.
Refunds Guarantee
Refund requests must be made by email to assistance@bluehorizonmedicals within the timeframes stated above together with a reason for the request. Unused kits should be sent to Blue Horizon Medicals, Tavyside Health Centre, Abbey Rise, Tavistock PL19 9FD.
If you upgraded your postal option, this will not be refunded.
Outbound Postage Times
We cannot guarantee that your post will get to you on time if you do not choose the next day guaranteed delivery service. First class post by Royal Mail aims for next day delivery but can sometimes be 2-3 days, or more.
If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read and confirm the declarations with the service purchase, and also read the terms and conditions during the checkout process. If you have any questions then please get in touch on 0207 125 0523 or email assistance@bluehorizonmedicals.co.uk with your question.